Shipping
- Shipping is free on every order, to every country we deliver to. There is no minimum and no surcharge for engraving.
- Dispatch takes up to 5 business days. Every piece is cut, stitched and engraved after you order; nothing is pulled from a shelf. We email you when your order leaves the workshop.
- Transit time depends on the destination and is an estimate, not a guarantee. Once a parcel is with the carrier its progress is outside our control. If you need a piece for a particular date, email us before ordering and we will say honestly whether it is possible.
- We ship to the address you give us. Check it at checkout; a parcel returned to us because of an address error is re-sent at cost.
Duties and taxes
Prices are shown in US dollars and include everything we charge: the price you see at checkout is the price you pay us. Orders delivered outside the country of dispatch may be subject to import duties, taxes or customs handling fees on arrival; these are set and collected by the destination country’s customs authority, not by us, and are the recipient’s responsibility.
Damaged in transit
If a parcel arrives damaged, email info@echoedleather.com within 14 days with photographs of the packaging and the piece. We replace damaged items and deal with the carrier ourselves; you do not need to.
Payment
- Cards: Visa, Mastercard and American Express.
- Wallets: Apple Pay and Google Pay, where your device supports them, and Link.
- Payments are processed by Stripe. Your card details go directly to Stripe over an encrypted connection and are never stored on our servers.
- You are charged when you place the order. Refunds, where they apply, go back to the original payment method.
Returns
Engraved pieces are made for you and are exempt from the 14-day right to cancel; unengraved pieces can be returned within 14 days of delivery. Faulty, damaged or incorrect items are always covered, engraved or not. Full terms: Returns & Refunds.